My Resume

Professional Summary

IT professional with over a decade of industry related experience delivering innovative technical solutions and strategic leadership. Skilled in resolving complex hardware, software, and network issues, with a strong background in cybersecurity and IT management. Proven ability to streamline operations, enhance user experiences, and drive business success. Currently advancing my expertise with a BS in Computing and multiple certifications in cybersecurity and IT management.

Key Skills

Experience

IT Support Analyst
Bryden Stokes Ltd., September 2024 - March 2025
Reported to the Sector Head for IT and the CFO while providing Tier1 Support to 300-400 employees.

1. - Provided rapid first-level support to end-users for hardware, software, and network issues.
2. - Diagnosed and troubleshooted technical issues, including account setup and network configuration.
3. - Resolved issues related to operating systems, software, and hardware within 2-5 minutes.
4. - Documented support activities, including the nature of problems and their resolution.
5. - Performed routine maintenance tasks on computer systems and networks.
6. - Provided training and guidance to users on software applications and IT processes.
7. - Worked closely with other IT team members to resolve complex issues.
8. - Collaborated with other departments to understand their IT needs and provide appropriate solutions.

General Manager [IT]
Point Solutions Inc., June 2017 - March 2024
Responsible for technical leadership, project management, security compliance, solution architecting and Tier4 support.

1. - Mentored IT team and provided one-on-one coaching to team members when necessary.
2. - Developed data security and retention solutions for clients based on legal requirements.
3. - Provided technical consultation to clients regarding best practices for the implementation and use of hardware and software solutions.
4. - Provided consultation on organizational structure and training procedures to obtain and maintain high operational efficiency.
5. - Co-ordinated upgrade and maintenance services of network infrastructure for clients.
6. - Developed WAN & VPN based solutions for multi-site communication and external users.
7. - Developed network access and protection policies for clients.

IT Consultant
Caribbean Institute for Meteorology & Hydrology, April 2010 - August 2016
Responsible for application development and database management; provided Tier1 support.

1. - Developed and maintained web-based applications.
2. - Provided first-level support to end-users for hardware, software, and network issues.
3. - Performed daily systems and network administrative tasks.
4. - Worked closely with other IT team members to resolve complex issues.
5. - Worked closely with other staff in the development and automation of data modelling products for online access.

Education

Edinburgh Napier University - BSc Computing

Certificates, Licenses & Professional Training

University of Illinois Urbana-Champaign

1. Strategic Leadership and Management Specialization

Kennesaw State University

1. Managing Cybersecurity

InfoSec

1. Certified Information Systems Security Professional (CISSP)

ISC2

1. Systems Security Certified Practitioner (SSCP)
2. Certified in Cyber Security

IBM

1. Cybersecurity Specialist
2. Cybersecurity Analyst
3. Cybersecurity Compliance Framework, Standards & Regulations

CISCO

1. Ethical Hacker
2. Endpoint Security
3. Computer Hardware Basics

Google

1. Google Data Analytics
2. Google IT Support

 

[ Download Resume ]

My Work

Contact Me

I welcome your queries and feedback.

Feel free to send me your questions and/or comments. I typically respond within 24 hours but sometimes it could be longer due to a high volume of emails so I hope you don't mind the wait.

 

[ Send an Email ]